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How
do I pay for Ontrel services?
How do I change my email account
password?
How do I setup Outlook to receive
email?
My company has been given a
user account name so that we may be able to update the
content of our website via FTP. How do I change the
password for this account?
Our company has a firewall installed;
will this protect us from viruses as well?
There
are two ways you can pay for your account:
1. Credit Card
We accept VISA, American Express and Master Card. Your
card may be automatically billed every month, or you
may pay in advance.
2. Cheque or Money Order
Your account is not activated until we receive the wire
transfer or the cheque clears and the funds are in our
account. Postal and bank processing delays can cause
interruptions of service to your web site. To avoid
bank delays, pay by Money Order, or have your home branch
certify your cheque. Accounts paid by cheque or money
order must be paid at least three months in advance.
If you have problems or questions, our sales department
can be reached from Monday to Friday, 8 am to 5 pm EST.
You can go through the signup process and select "Cheque/Money
Order" as your method of payment, then print out
the order form with payment information and fax it back
to (905) 790-3226. Please make sure it is signed and
if you are paying by cheque, please make sure the cheque
is sent to us.
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How
do I change my email account password?
The following instructions will allow you to connect
to our mail servers and change your user account password.
This process can also use putty.exe for a secure encrypted
connection. As always we recommend that you use a strong
password. Strong passwords are typically at least eight
characters in length, combining both numbers and upper
and lower case letters.
- From Windows select <Start>
<Run> and enter in the dialog
box. “telnet smtp.ontrel.com”
(Do not include the quotation marks).
- When prompted enter your userid and password you
have been assigned.
- Once you have authenticated with our system, to
change your password enter the command “passwd”
and press <Enter> (Do not include
the quotation marks).
- You will be prompted for your new password. Enter
your new password and press <Enter>.
- When prompted, reenter your new password to confirm
the change.
- Your new password has now been entered into the
system, type in “exit”
and press <Enter> to exit the
program.
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How
do I setup Outlook to receive email?
If you are using Microsoft Outlook the following instructions
will help you set it up to send and receive email. Other
email clients such as Outlook Express and Netscape have
similar settings. First of all, if this is the first
time you are setting up Outlook, you will be prompted
with the email wizard, follow through with the wizard
using these instructions as a guide. For a more detailed
explanation with images, please
download our instruction PDF here.
- Within Outlook, from the tool bar select <Tools>
<E-Mail Accounts>.
- Within the E-mail accounts windows select <Add
a new e-mail account> and click <Next>
- Select <POP3> as the e-mail
server type and click <Next>
- In the following screen enter the following information
and click <More Settings>
• Your Name
• Your email
address
• POP3 and SMTP
servers (see diagram)
• Your username
assigned to you by Ontrel
• Your password
for the above username
- In the General page enter your reply to email address
and click on the <Outgoing Server>
tab.
- On the Outgoing Server tab, select <My
outgoing server (SMTP) requires authentication>
and click <Ok>
- You are now back at the Internet E-mail Settings
screen. Click <Next> to proceed.
- You have now completed the setup. Click on <Finish>
- You can now send a receive e-mail within Outlook
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How
do I change the password for my FTP account?
The process to change the password for your Web account
is fairly the same as changing the password for your
email account. There are two ways to achieve this, using
TELNET or a Secure Shell like Putty (more secure, however
will require Putty for Windows which can be obtained
from http://www.putty.nl/download.html).
As always we recommend that you use a strong password.
Strong passwords are typically at least eight characters
in length, combining both numbers and upper and lower
case letters.
Using TELNET
- From Windows select <Start>
<Run> and enter in the dialog
box. “telnet www.yourdomainname.com”
(where www.yourdomainname.com refers to the URL for
your website).
- When prompted enter the userid and password you
have been assigned for you company.
- Once you have authenticated with our system, to
change your password enter the command “passwd”
(Do not include the quotation marks).
- You will be prompted for your new password. Enter
your new password and press <Enter>.
- When prompted reenter your new password to confirm
the change.
- Your new password has now been entered into the
system, type in “exit”
and press <Enter> to exit the
program.
Using Putty
- Download and execute the putty.exe
program
- Under Host Name enter www.yourdomainname.com
– (where www.yourdomainname.com refers to the
URL for your website).
- Select SSH for your protocol.
- Click on <Open>. See diagram
below.
- The first time you connect with Putty it will prompt
you to accept the security key to allow for encrypted
communications. Type in “yes”
and press <Enter>. (Do not
include the quotation marks).
- Enter your username when prompted and press <Enter>
- Enter your password when prompted and press <Enter>
- To change your password, enter the command “passwd”,
(Do not include the quotation marks)
- You will be prompted for your new password. Enter
your new password and press <Enter>.
- When prompted reenter your new password to confirm
the change.
- Your new password has now been entered into the
system, type in “exit”
and press <Enter> to exit the
program.
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Our
company has a firewall installed; will this protect
us from viruses as well?
First of all, let’s discuss what a firewall is.
A firewall is typically a device (or even software on
a computer) that isolates your company’s computer
or computers from the internet. The firewall is setup
to allow traffic internally to go out to the internet,
but prevent anyone on the internet from connecting to
machines inside your company. By doing this, the firewall
essentially protects your computer(s) from malicious
attacks from the outside world.
So will this protect me from viruses? In some part yes,
but most viruses today travel around via email, or any
other file sharing software (morphious, kaza, yahoo
etc.). Depending on your firewall, this type of communication
is allowed, unless you specifically block it, so with
this said, you are still vulnerable to attack.
Depending on the virus, once one machine is infected,
infecting other machines on your network is rather easy.
Before you know it, most of your machines are infected,
and possibly disabling your whole network, or parts
of it.
You should always use a combination of a firewall and
virus protection software such as Norton’s or
McCafee Anti virus. Once you have your anti virus program
installed, it is very important to do regular updates
to the virus definitions and to perform at least weekly
scans on your computer.
One last note on viruses. One of the more popular types
of viruses are sent via email disguising themselves
as patches from reputable companies. Most companies
(Including Ontrel Technologies) will NOT send out patches
to you directly. If you receive e-mail with an attachment
and do not know the person sending it to you. DELETE
IT. Odds are it is a virus. Also most popular e-mail
programs allow you to pre-view the email once you select
it. With this type of setting, once you select an e-mail
with a virus attached, the virus can automatically launch
itself, infecting your machine. Our advice is to turn
off any preview settings as well in your e-mail client.
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